Using Continuous Quality Improvement Methods to Evaluate Library Service Points
نویسندگان
چکیده
منابع مشابه
Using Cpk index with fuzzy numbers to evaluate service quality
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ژورنال
عنوان ژورنال: Reference & User Services Quarterly
سال: 2008
ISSN: 1094-9054
DOI: 10.5860/rusq.48n1.78